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Astell&Kern

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FAQ

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How to fasten silicon tips in the units of [AK T8iE/AK T8iE MKII]


1. The picture below is a silicon tip.
 



2. Please install it as shown below.


That is the right direction of silicon, please enjoy your earphone!

- In the AK100 II / AK120 II / AK240 / AK100 II_x_HCC / AK380 products
  You can select the album art as the desired image when ripping with connecting AK CD-RIPPER.
   (It is connected to WiFi and can be changed even if CD album art is automatically displayed in Grace Note.)

  You can edit it by touching the red part of the photo on the ripping screen.
 

- Image files can be selected only in jpeg / png files in the internal repository - AlbumArt folder,
   jpeg / png File size should be less than 2MB.

 ※ This function is available from:
[AK100 II / AK120 II / AK240 Firmware v1.28]
[AK380 Firmware v1.17]
[AK100 II_x_HCC Firmware v1.04].

1. AK380 Cradle is available for AK380 v1.14 or later,

AK300/320 is available for v1.00 or later firmware version.


2. When Device is connected to the cradle and the clamp is raised and activated (See below picture)
It outputs to the XLR balance of the cradle, 

and it does not sound even when connecting earphone to 3.5 terminal and 2.5 terminal of AK380/AK320/AK300 main body.

3. When using the AK380 Cradle as a USB DAC, the XLR balanced output will not be out.

The service regulations about the number of LCD bad pixels (dead pixels) are as follows.


In case of bad pixels, the person in charge checks the LCD accurately,

Check whether it is defective, and then do LCD free replacement or LCD replacement with payment.


The replaced LCD may also have defective pixels,

And will be handled in the same way as below:


ProductsBad pixelWarranty InWarranty Out
AK SeriesMore than threeLCD Replacement free of chargeLCD Replacement with payment

※ KANN compatible memory card guide ※

KANN supports up to 768GB capacity with built-in memory and microSD, SD slot.
KANN is equipped with 64GB high-speed memory.
The microSD slot also allows up to 256GB of memory,
Supports up to 512 GB of memory via the SD slot.
With both internal memory and memory slots,
KANN can store up to 768GB of source files.


The specifications of the memory card that has been confirmed as normal in KANN products are as follows
We recommend that you purchase a memory card that meets the following specifications.

▶ Memory card size: microSD, SD
▶ Manufacturer: SanDisk, Transcend, Samsung
▶ Capacity: microSD up to 256GB
                    
SD up to 512GB

※ We recommend using SanDisk for 512GB SD card.


- Precautions when using memory card -

1. A memory card with a capacity of 64 GB or more is exFAT as the default file system.
   You will need to use a separate program to format it with the FAT32 file system.

2. If you are purchasing an incompatible memory card, the memory card or
   the files in the memory card may not be recognized properly or malfunction may occur.

※ KANN products USB terminal usage guide ※

KANN has two types of USB terminals.
- USB C Type terminal
- Micro 5pin USB terminal

◎ How to use each terminal:

▶ USB C Type: Transfer files by connecting with PC
                          Charge the product by connecting with PC and adapter

▶ Micro 5pin USB: Uses USB audio by connecting portable USB DAC
                               Use USB DAC by connecting to PC / MAC
                               Use AK Ripper by connecting


For more information on how to use it, please refer to the product user manual.
You can download it from IRIVER website. 

This is a guide for using the 3.5mm / 2.5mm terminal shown in the picutre below.

 

 

Unbalance Out (3.5mm jack) and Balanced Out (2.5mm jack) can be output simultaneously when playing music.
In other words, 3.5mm and 2.5mm both sound when connected to earphones at the same time output.

※ The volume value is output in the same size of 2.5mm / 3.5mm.
※ 3.5mm / 2.5mm terminal of line out is not applicable.


A delivery man will visit the place you designate and collect the product.

In principle, the customer bears the delivery fee for returning if the returning is merely due to a change of mind. However, in the event that the product you have received is defective or different from the specifications or delivered to a wrong address (except that the customer indicated a wrong address), no returning/exchange fee will be charged. 

Repairing may not be available if the product has been disassembled or tuned by the customer. 

As for every type of accessory with a cable (ear-phone, head-phone, USB cable, etc.), free repairing or free refurbish exchange service is not applicable to cable breaking.

 

Just like replaceable batteries, 1-year warranty from the date of purchase is applied to embedded batteries.